Changes on OnLine purchased products can also be effected at the "So What! Leather Sandals and more" store locate here. If you wish to change or return the product you purchased - and only if the product has not been used - you should contact us at email@example.com or by phone at 210 3213013 within 14 days from the date of receipt and send the product back within 3 days from the date of contact with the our refund department. Changes or returns and refunds cannot be effected on products that have been modified from their original condition (color, holes, size) either by the customer or by us instructed by the customer.
Changes within Greece
For orders within Greece, the first replacement is free of charge, provided the original order cost is equal or exceeds 50.00€. In any other case, as well for any additional replacements the surcharge is 5,00€ and is paid by cash on delivery.
Changes outside of Greece
For orders outside Greece, the customer makes the return at his own expense and is charged for sending the replacement at the normal shipping cost (depending on the country of destination). For countries outside of EU, sender has to designate to their respective shipping service (e.g. Post, Courier, etc) that they return previously purchased products at the destination country for exchange with another product or refund, so as to avoid duplicate custom charges.
Incorrect shipments / defective products
If the product you received does not coincide with the product of your order or is faulty, you should contact us at firstname.lastname@example.org or by phone at 210 3213013 within 5 days of the date of receipt and send the product within 3 days of your date of contact with the refund department.
In this case, replacement is free of any charge for the customer.
Refund / Right of Withdrawal
If for any other reason you wish to return the product you purchased and you are not interested in replacing it with something else, you should contact us at email@example.com or by phone at 210 3213013 within 14 days from the date of receipt and carry out the product return within 14 days from your contact date with the refund department. Once the return has been effected and we conclude that product has not been used and is in its original excellent condition, you will be refunded the value of the returned product except shipping costs and cash on delivery cost, if any). If payment has been effected with cash on delivery, the refund will be effected by Bank Deposit to the account of your selection within 15 days from the date of receipt of the returned product by us.
In case of a refund, you are also charged for the return of the product, as the return of the product should be done at your own expense. If you are in Greece and you choose to return the product via our Courier Center with recipient charge, the amount of € 6.00 per dispatch will be deducted from the total refund amount, respectively, to cover transportation costs.
Also, in the case of a free of charge first product change prior to the refund, there will be an extra charge of € 6.00 to cover the cost of the change transportation, which will be effected via the deduction of the amount from the total refund amount.
Return / Change Shipping Address
So What! Leather Sandals and more
Kapnikareas 10, 10556